Parallel technology, LLC - Complete RMA Procedures

Inventory Products

I. Initial approval and Authorization Process

 

1. Customer must fill out RMA request form
2. Form is faxed to Logistics Manager for approval
3. Logistics Manager checks RMA form for accuracy including serial numbers and approves for credit/replacement.

 

a. For credit: RMA form is faxed back to customer with assigned RMA number and then turned over to controller for credit processing
b. For replacement: RMA form is faxed back to customer with assigned RMA number and an invoice for replacement is generated at original sale price.

4. Logistics pulls replacement part:

 

a. Testing: Logistics sends the part with RMA paperwork to engineering for testing and must be signed for by the inspector as having passed.
b. Shipping: Logistics collects the tested replacement part and packages for overnight advance replacement shipping with attached RMA invoice.

5. File RMA paperwork with all approval signatures, (Replacement, Testing & Shipping) and place in customer file.

II. RMA Product Receipt into Inventory Process

 

1 Logistics receives product onto daily receiving list as RMA Return and pulls original RMA paperwork from customer file.
2 Logistics transfers replacement part along with original RMA paperwork to engineering for testing.

 

a. Failed: Part is determined to be bad and then is approved for either scrap or repair.
b. Pass: Part is determined to be good and is approved for return to inventory.

3 Copy of original RMA paperwork with current part status is sent to accounting.

 

a. Failed: Accounting issues a credit for retuned part
b. Pass: Accounting contacts customer for collection of shipping charges.

Non-Inventory/Purchased Product

I. Upon Completion of Receiving Process

 

1. Logistics transfers product to the lab for testing with copy of original PO
2. Identify product category

 

a. Memory
b. Processor/CPU
c. Disk
d. Expansion Card
e. Base System
f. Disk Array
g. Tape Drive

3. Perform appropriate product testing based on category

 

a. Pass: Product is signed off by inspector and returned to logistics for inventory stocking
b. Failed: Product is signed off by inspector and transferred to RMA dept. with copy of original PO. Product to be returned to vendor for replacement or credit.